Are the connectors on your VT12, VT15, or VT 20 arms cracked? If your machine is less than 2 years old, these are still under warranty – please contact our repair department for service. If not, they are easy to replace by purchasing here. Price is per pair.
Vibration is not for everybody – please read our contraindications:
While T-Zone Vibration is very safe, there are some people who should not use vibration. If you: have active cancer, have an active herniated disc, have a pacemaker or other implants, have had recent surgery, have serious cardiac disease, or if you are pregnant (or think you might be). This list is not exhaustive and if you have any health conditions whatsoever, please discuss with your health care provider.
marco castillo (verified owner) –
After breaking the original connectors from putting too much weight on one side of the machine i called up and ordered a replacement set.
the person I spoke with was very helpful in explaining why this happened and told me what to do to avoid it happening in the future. they also arrived much faster than I would have expected, nothing like ordering from amazon and waiting for 2 weeks.
really impressed with the customer service