Warranties

Vibration Machines:
If your machine does not operate properly and is purchased from an approved dealer of T-Zone, we will repair or replace your machine at no charge, for up to one year from the date purchased. Furthermore, we cover your motor under warranty for a period of five years and parts for two years from the date of purchase. In the course of repair or replacement, T-Zone may recommend how to prevent a problem from recurring again and reserves the right to withdraw the warranty if recommendations are not followed.

This warranty is exclusive and is in lieu of all other warranties whether written, oral or implied. T-Zone liability is in all cases limited to the replacement price of the machine and shall not be liable for any other damages, whether indirect, consequential, or incidental arising from the sale or use of the product. If service is required, it is the owner's responsibility to deliver the machine to the nearest T-Zone service centre.

T-ZONE machines are for domestic use only. Use of this machine for commercial use without prior written consent is prohibited. Receipt of purchase must be provided to receive service under warranty. This warranty is not transferable.

Please keep all packaging for faster warranty service.

To obtain service, contact our in-house technician via telephone (416-285-6055 ext. 231) or email service@t-zonehealth.com.

Saunas:
5 Year limited warranty. Your T-Zone Health sauna is under warranty for a period of 5 years for parts only. Electronic components and accessories, such as lights and oxygen ionizers are warranted for one year. Labour is not under warranty.

A certain amount of expansion and contraction is to be expected in sauna environments, therefore minor cracks may appear in the wood. This is considered normal and will therefore not be covered by warranty.

Shipping damage must be noted on the Bill of Lading and reported within 3 business days to T-Zone Health. Failure to do so will result in the owner taking full responsibility for any costs associated including parts, labour, and shipping.

During your first year of ownership, T-Zone Health will ship all replacement parts at its expense. Customer must ship original parts back to T-Zone Health, if requested, at customer’s expense. After the first year, all parts shipped will be at the customer’s expense. A Return Authorization number (RA number) is required.

T-Zone Health reserves the option to repair or replace defective parts. This warranty is limited to the original retail purchaser only and is not transferable. These saunas are designed for home use only. This warranty will be voided by damage attributed (but not limited) to: misuse, improper maintenance or installation, alteration in any way, outdoor use, commercial, club, or group use, water damage, or electrical damage.

Under no circumstances will T-Zone Health or its representatives by held liable for personal injury or property damage arising from use of the sauna.

To obtain service, contact our in-house technician via telephone (416-285-6055 ext. 231) or email service@t-zonehealth.com.

Massage Chairs
2 Year Limited Warranty. All parts inside your T-Zone Health Massage Chair are under warranty for a period of two years. The external tray and console are warranted for one year. Labour is not under warranty.

Shipping damage must be noted on the Bill of Lading and reported within three business days to T-Zone Health. Failure to do so will result in the owner taking full responsibility for any costs associated including parts, labour and shipping.

Customer must ship original parts back to T-Zone Health, if requested, at customer’s expense. A Return Authorization number (RA number) is required. During the first year of ownership, T-Zone Health will ship all replacement parts at its expense. After the first year, all parts shipped will be at the customer’s expense.

T-Zone Health reserves the option to repair or replace defective parts. This warranty is limited to the original retail purchaser only and is not transferable. These massage chairs are designed for home use only. This warranty will be voided by damage attributed (but not limited) to: misuse, improper maintenance or installation, alteration in any way, outdoor use, commercial, club, or group use, water damage, or electrical damage.

Under no circumstances will T-Zone Health or its representatives be held liable for personal injury or property damage arising from use of the massage chair or its parts. Normal wear and tear is not covered by this warranty.

This warranty is valid only in Canada and the continental United States.

To obtain service, contact our in-house technician via telephone (416-285-6055 ext. 231) or email service@t-zonehealth.com.