For issues related to the console, such as:
• No power to console – console won’t light up and the machine won’t do anything.
• Inconsistent power to console. Console lights up but cuts out while in use.
• Console lights up but base doesn’t move. Machine won’t respond to entered commands on keypad.
• Console lights up but numbers aren’t shown properly (only parts of numbers show up).
• Console lights up and numbers count down as if the machine is working normally but base doesn’t actually move.
Troubleshooting for electric issues listed above:
This is a common issue – when the handles come apart at the plastic connectors, it is generally due to people doing squat exercises on the machine and using the handles to pull themselves up. The handles aren’t intended to support a person’s full weight while in use.
Another concern is that the machine is too loud. There is an acceptable level of sound with all of the machines, especially at higher speeds. If the noise becomes excessive, or loud squeaking or knocking is heard, please contact us in the service department for further guidance.
When cleaning the machine never use harsh chemical or cleaning agents as they will damage the surface and cause the black rubber coating on the handles to dry out and crack. When cleaning, it is best to use a damp cloth and scrub away any dirt or debris, also be mindful not to spill any water on the console or into the base of the machine as to not damage any of the electronic parts.
Balancing the machine before use is crucial but if done incorrectly can be very time consuming and ineffective. Instead of using a level and making sure he machine is perfectly level the best way is to screw the front legs all the way in, at this point screw one out to the desired height then unscrew the other until all 4 legs are firmly on the ground and the machine is solid. at this point tighten the lock nuts in place, and that is all that needs to be done.
Another useful tip is tip periodically check to make sure all of the screws and bolts are tight, over time the vibration of the machine can sometimes cause the screws to vibrate loose, when his happens if not checked the vibrations can cause the loosened screws to strip.
If these tips don’t solve your issue, or for any reason, please contact us at the service department.
The phone number is 416-285-6055 ext 231 – Toll free:1-855-TZONE10 (896-6310), or the service email is email@example.com
You can submit a service ticket online here:
Please be sure to include all the information the form asks for, as that really speeds up how quickly we can solve your issue.